Privacy Policy

SOHO Porto collects different types of personal data depending on different purposes, as explained below. In any case, we emphasize that we do not intentionally collect personal information from minors under 18 years of age. If we discover that we have involuntarily collected personal information from minors under the age of 18, we will take the necessary steps to delete the information as quickly as possible, unless we are required by applicable law to retain it.

CUSTOMER DATA – We only collect the data necessary for the preparation, fulfillment and execution of any contract concluded between the Customer and SOHO, as well as to respond to any subsequent complaints regarding the same. Normally, we only need to have your contact details (such as name, telephone number, email address, address and postcode) to enable us to ensure that our relationship runs smoothly. We also have information related to your online engagement, which we use to ensure that the marketing communications we send you are relevant and timely, in accordance with your consent. We may also have images from CCTV systems, if you visit our facilities and information that, directly or through someone from your company, you have decided to share with us (evaluation of our services and products, allergies, physical and health conditions and dietary restrictions ). If, for any reason, we require any additional personal data, you will be informed.

SUPPLIER DATA – We only collect the data necessary for the preparation, fulfillment and execution of any contract concluded between the Supplier and SOHO, as well as to respond and manage any complaints related to the same. We will collect data from contact people, including those from your company, such as names, telephone numbers and email addresses. We will also collect bank details so that we can pay you. We can also have information that, directly or through someone from your company, you have decided to share with us, and images from CCTV systems, if you visit our facilities.

SITE USERS – We only collect the data necessary to guarantee a good experience when using the Site and to allow you to take advantage of all the potential and capabilities provided by it, as well as to help us manage the services we provide. This includes information such as how you use our website, how often you access it, your browser type, your IP address, the location from which you visit our website, the language you choose to use. view and the times when our website is most popular, as well as other information better described in our cookie policy below. If you contact us through the website, or subscribe to our newsletter, we will collect any information you provide, such as your name and contact details.

CANDIDATE DATA – Depending on the relevant circumstances and applicable local laws and requirements, we may collect all or part of the information listed below: – Identification data: such as name and contact details (telephone and email), immigration status (in case you need a work permit), a photograph of yourself. – Professional situation and activity, such as data on education; employment history; current remuneration, pensions and provisions related to benefits, if necessary for the vacancy for which you intend to apply – Additional information that you choose to share with us, namely in your cover letter, curriculum vitae or in interviews; – Additional information that our Customers may share about you or that we discover from other third-party sources (aka, references); – IP address; the dates, times and frequency with which you access our services and/or website; and – Images from CCTV systems, if you visit our facilities. Please note that the above list of categories of personal data that we may collect is not exhaustive.

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In addition to the aforementioned, registration via social media (implies the use of your social media credentials such as your login information as a Facebook, Instagram and Google + user to create your eventual SOHO account and log in with it) also allows us to collect personal data: when you use the login option through social networks, SOHO will limit itself to using public profile information that is necessary to create your SOHO account. SOHO will not process any information that is irrelevant for this purpose that it receives from social networks. Once the account is created, the user will have the opportunity to complete it with any information that they wish to share with us and that will improve the experience when interacting with us. Any additional information you provide to us will only be used for the purposes set out in this privacy policy.

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As part of our commercial or employment relationship, you will have to provide the personal data necessary to establish and create that relationship and to comply with the pre-contractual and contractual obligations and procedures derived from it, as well as those that we are legally obliged to collect. Without this data, we will, as a general rule, have to refuse to conclude or execute the contract or we will not be able to maintain the contract and will have to terminate it. If you do not provide us with the necessary information and documentation, we will not be able to establish or continue the commercial or employment relationship you intend, or comply with the requests you make to us.

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We are committed to taking all reasonable and appropriate measures to protect the personal information we hold from misuse, accidental or unlawful alteration, loss and unauthorized disclosure or access. For this purpose, SOHO uses security systems, rules and other procedures, in order to guarantee the protection of your personal data, as well as to prevent unauthorized access to data, improper use, disclosure, loss or destruction. If you suspect misuse, loss or unauthorized access to your personal information, please inform us immediately.

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We only keep your personal data for as long as necessary to achieve the purpose for which we collected it, to respond to your needs, the requests you make to us, or to comply with our contractual and legal obligations. To determine the period for which we keep your data, we use the criteria mentioned below. If several criteria apply simultaneously, we will retain your personal data in accordance with the criteria that implies the retention of your personal data for the longest period.

a) When purchasing products and services, we will retain your personal data for the duration of our commercial relationship, including any complaints that may arise, as well as for a period of ten 10 years after the termination of such relationship, without prejudice to the fulfillment of obligations legal requirements of the person responsible for the treatment;

b) When you contact us to ask questions, request information and clarifications, we will keep your personal data for the period necessary to resolve your question/provide you with the requested information and/or clarifications;

c) When you create a customer account, that is, when you register on our website, we will keep your data until you ask us to delete it or after a period of inactivity of two years;

d) When you have consented to the sending of direct marketing, we will keep your personal data as long as the determining purpose of collection remains or until you unsubscribe or ask us to delete it;

e) In relation to images captured by the video surveillance system, during a maximum period of thirty [30] days;

f) Regarding data collected in the recruitment process, for a maximum period of five [5] years after the end of the recruitment process;

g) Regarding the use of cookies, we keep them as long as necessary to achieve their inherent purposes, as detailed in the Cookies Policy;

h) The period provided for in applicable legislation; or

i) Until the specific purpose applicable to certain data ceases to exist.

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We may also retain some of your personal data to the extent necessary to comply with our legal obligations, as well as to administer or enforce our rights, namely through judicial or administrative proceedings. In any of the aforementioned situations, if there is a pending judicial or administrative proceeding, the data will be kept for the duration of the proceeding and up to six months after the final decision has been rendered. After the retention periods mentioned above, personal data will be deleted and/or erased in an absolutely secure manner.

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If you wish to exercise the right to eliminate any kind of data or withdraw your consent to the processing of your personal data (if consent is our legal basis for processing your personal data), please contact us. Please note that we may keep a record of your communications to help us resolve any issues you may raise.